Warranty & Return Policy
Due to the nature of virtual and downloadable products, Unichip Wholesale will not issue any refunds for Unichip Maps, Unichip Reflash Software, and Unichip Tuning Software. We will however work with our customers to update and modify maps where neccessary in order to insure customer satisfaction.
Unichip Wholesale offers a full replacement 1-year manufacturer’s warranty against defective parts for new purchases by the original owner on all new parts advertised for sale on this website as well as a 90-day Performance Guarantee on Unichip & Unichip Plug ‘n Play products. Any defective parts will be repaired or replaced at the sole discretion of Unichip Wholesale.
If you encounter issues with any of our products Contact Us with a description of the problem and a technical support associate will usually reply within 48 -hours of receiving the e-mail.
If the part must be returned for inspection, the associate will issue a Return Material Authorization number (RMA) which must be written on the outside of the shipping container. A RMA is required for all returned items(any items arriving without an RMA number will be refused , without exception). Proof of Purchase is required for all returned items and must be included with the items.
All electrical parts , including Unichips & Unichip Plug ‘n Play kits , as well as any software and Unichip Maps are sold as is & are NOT returnable for a refund , but other parts advertised on this website may be considered for a refund .
Unichip Wholesale will only consider refunds if parts are in original , unused , saleable condition . Refunds will not be considered after 15 days of receipt of purchase and may be subject to a 15% restocking fee .Special order items will expressly not be refunded .
Labor costs to remove & install any parts purchased from Unichip Wholesale will not be refunded. Cost for technical support and paid phone support is not refundable.
All other Claims for missing items or error in shipment must be reported within 5 days of order receipt. With the exception of returns caused by our error, incoming & outbound shipping costs for returned items are the buyer’s sole responsibility . Refused shipments returned to Unichip Wholesale do not automatically qualify for credit. Any items left unclaimed at Unichip Wholesale will be discarded after 3 months . This includes items sent for repairs to Unichip Wholesale & which Unichip Wholesale quotes on without receiving a response within a 3 month period.
Performance Guarantee Information
For 90 days following the original owner’s purchase of a Unichip,Unichip Wholesale warrants no other ECU product generates more power from a specific gasoline engine than a properly functioning, custom tuned Unichip in the specific vehicle for which it is tuned. If another ECU product generates more power from that engine within 90 days of the original owner’s purchase of the Unichip, the original owner can contact Unichip Wholesale for a refund of all Unichip parts, Unichip installation charges, and Unichip custom tuning. Shipping, testing, dynamometer costs and the cost of removing any parts are specifically not covered by this warranty and will not be refunded to the owner.
To claim a refund, owners must provide dynamometer proof another ECU product produced more power when installed on the specific vehicle and that vehicle and all of its parts were in an identical condition other than the ECU enhancement. Three repeatable dynamometer tests must be performed using the Unichip and three repeatable tests using the other ECU product. The average of the three tests performed on each product shall constitute that product’s score for determining power. The same technician, using the same dynamometer in an identical condition with the same settings, must perform all test runs. All environmental conditions including ambient and IAT temperature and pressure altitude and the vehicle’s cooling system temperatures and drive train temperatures must also be identical for all six runs. IAT and Coolant temperature data logged information for each run is required. The vehicle must also use the same fuel for all six tests.
Unichip Wholesale reserves the rights to, at Unichip Wholesale’s exclusive discretion, re-tune the Unichip involved in a performance warranty claim at no cost to the customer making the claim or to provide a warranty refund; if after a retune, the Unichip still makes less power than another product, the owner will receive a refund IAW this warranty statement.
All parts, including Unichip piggyback computers, driver modules, and harnesses also carry a limited warranty against manufacturer’s defect. This warranty is valid for the original owner only, for one year from the date of purchase regardless of the installation date.
If a Unichip product is found defective, the original purchaser may contact Unichip Wholesale for a replacement component at no cost. Shipping, testing, dynamometer costs, and the cost of removing any parts are specifically not covered by this warranty and will not be refunded to the owner.
The above warranties are expressly made in lieu of any and all other warranties, express or implied, including any warranty on the engineering or design of the goods as well as the implied warranties of merchantability and fitness for a particular purpose.
Any and all warranties on the Unichip are void if: 1) the custom installation or custom tuning of the Unichip was performed by anyone other than a Unichip of North America(UNA) qualified dealer or tuner, 2) anyone other than a qualified UNA tuner or dealer alters or modifies or attempts to alter or modify any of the electronic data within the Unichip or 3) the UNA product is used for anything other than its intended purpose or is physically or electrically damaged.
For all warranty claims, the product return shipping date stamp must be within the appropriate time limitation from the time of purchase. Additionally, proof of purchase in the form of either a properly completed warranty card or a sales receipt indicating both the date of sale and owners name is required and is the owner’s responsibility. Customers with hard-wire installations are responsible for providing proof of when and where the installation was performed. Warranty claims will be denied if the customer cannot provide proof of purchase.
Unichip Wholesale is not liable for incidental, consequential, or punitive damages attributable directly or indirectly to the Unichip or Unichip Wholesale’s actions or inactions with respect to the Unichip. Unichip Wholesale is also specifically not responsible or liable for damage of any kind: 1) to a vehicle into which Unichip products are installed or 2) resulting from the use of a vehicle equipped with any Unichip products.
Unichip Wholesale believes high performance driving should be confined to appropriate venues such as racetracks or organized closed course events such as Autocross competitions, and does not sanction or participate in any street racing or other illicit driving activity.